Program Overview

This program is designed to show participants how to deal with complaints, and how to handle negative feedback in a positive way. Participants will get a holistic view of customer complaint management from the customer’s perspective in addition to the knowledge and skills required to behave effectively while handling customer complaints.

Program Content

  • Definition and benefits of customer complaint.
  • Materialistic service vs moral service.
  • Customer’s types of personality and how to handle each.
  • Mistakes to avoid while handling complaints.
  • Roles & responsibilities.
  • General tips for customer service.

Program Benefits

Upon Completion of the program, the participant will be able to:

  • Determine their customers’ complaints & expectations.
  • Describe how to defuse customer rage and build rapport.
  • Specify how to maintain professionalism under pressure.
  • Develop key customer complaint management skills.
  • Recognize how to monitor and review the complaint handling process.
  • Maintain good relationship with customer after resolving complaints.

Who Should Attend

All employees dealing with customers either face to face or via other ways of communications.

Course Duration

12 Hours

Registration Deadline

Three days before the course date.

Registration and Payment

  • Open www.thetraining-hub.com/ Training Facilities/Course Registration and fill your registration form.
  • Course fees include material, lunch, 2 coffee breaks and certificate.
  • Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
  • Your registration is confirmed only after course payment
  • Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.

For More Information

Phone: 02 22907369 / 22909369

Mobile: 01280720167- 01280653407

Email: info@thetraining-hub.com

www.thetraining-hub.com