Program Overview
It costs more to get new customers than it does to keep the ones you have. So, you must nurture and care for your customers. You need to make your customers happy and this is difficult in now days tough time where customer & us under harsh pressure from corona epidemic … but being professional is our goal that will segregate companies in the coming era
Program Content
- Deal with frustrated customer
- Explain the process we are all facing
- But your Customer in your shoes
- How to make your customer love your company (the five steps)
- Customer Service concepts
- Creating loyal customers
- How to maintain customer loyalty
- Market intelligence enterprise
- Rejection and complain maintain
- Customer satisfaction
- Role Play
- Skills & Traits must obtain (communication – patience)
- Customer Delighting
- CRM basics
- Customer information
- Type of customer we deal with
- Handling the angry customers
- Communication process & customer care
- Negotiation with customers
- Problem solving & answering customer rejection
- Case Study
Program Benefits
Upon Completion of the program, the participant will be able to:
- Identify with customer complaints and know how to analyze them
- Adopted a consistent, professional style when speaking with customers.
- Developed skills in engaging with customers and handling their enquiries effectively
- Listened effectively, asked questions, and summarized to respond fully to a customer request
- Identified ways they can add value to customer relationships and exceed expectations
- Practiced how to turn customer service disappointment into a positive experience
Who Should Attend
All customer service teams
Course Duration
12 Hours
Registration Deadline
Three days before the course date.
Registration and Payment
- Open www.thetraining-hub.com/ Training Facilities/Course Registration and fill your registration form.
- Course fees include material, lunch, 2 coffee breaks and certificate.
- Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
- Your registration is confirmed only after course payment
- Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.
For More Information
Phone: 02 22907369 / 22909369
Mobile: 01280720167- 01280653407
Email: info@thetraining-hub.com