Program Overview
Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program.
Program Content
Customer loyalty
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- Customer loyalty
- Discussing the benefits of customer loyalty
- Creating loyal customers
- Market intelligence enterprise
- Identifying marketing tiers
- Discussing the goals of an MIE
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CRM basics
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- Customer information
- Discussing CRM types
- Identifying CRM goals
- A CRM program
- Discussing the CRM process
- Recognizing the impact of a CRM system
- Analyzing CSFs
- Identifying precautions
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Preparations for CRM
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- CRM and expenditures
- Analyzing CRM costs
- Discussing the economic impact of CRM
- Implementation planning
- Selecting the CRM implementation team
- Identifying departments affected by CRM
- Discussing CRM program failure factors
- Testing a CRM program
CRM implementation
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- CRM implementation preparation
- Preparing for CRM implementation
- Identifying reasons for implementing CRM in stages
- The implementation process
- Discussing CRM implementation steps
Program Benefits
After completing this course, participants be able to:
- Develop an understanding of the terms and benefits of CRM on a company’s bottom
- Analyze the different components of a CRM
- Develop their checklist for readiness and success in
- Identify how CRM creates value for organizations and
- Identify developmental roles that have the greatest impact on
Who Should Attend
- The Customer Relationship Management Course is carefully designed to cater the needs for professionals, seeking to understand and apply good practice in promoting effective customer
- The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the
Course Duration
2 Days from 9:00 a.m. to 3:30 p.m.
Registration Deadline
Three days before the course date.
Registration and Payment
- Open www.thetraining-hub.com/ Training Facilities/Course Registration and fill your registration form.
- Course fees include material, lunch, 2 coffee breaks and certificate.
- Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
- Your registration is confirmed only after course payment
- Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.
For More Information
Phone: 02 22907369 / 22909369
Mobile: 01280720167- 01280653407
Email: info@thetraining-hub.com
