Program Overview

ITIL® 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Program Content

Module 1:

  • Service and service Management
  • Value and Value co-creation
  • Definitions of the service consumer roles of a customer, user and sponsor
  • Describe the key concepts of value co-creation through service relationships, including service relationship management, service provision and service consumption.
  • Describe the relationship between products, service offerings, and services.
  • Output Vs outcome
  • cost and risk
  • utility ad warranty

Module 2:

  • Organization and People
  • Information and Technology
  • Partners and Suppliers
  • Value streams and Processes

Module 3:

  • Service Value system
  • Service Value Chain

Module 4:

  • General management practices
  • service management practices
  • Technical management practices

Module 5:

  • 7 Guiding principles

Program Benefits

Upon Completion of the program, the participant will be able to:

  • Understand key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help the organization to adopt and adapt ITIL service management.
  • Understand the 4 dimensions of service management.
  • Understand the purpose and the components of the ITIL service Value system and the activities of the service value chain and how they interconnect.
  • Understand the concepts of continual improvement.

Who Should Attend

  • Any individual working in an IT environment who requires a basic understanding of the ITIL framework.
  • Any individual who needs a greater understanding of how an organization can make use of ITIL to enhance the quality of IT services and the managing thereof.
  • Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.

Course Duration

16 Hours

Course Method


Registration Deadline

Three days before the course date.

Course Venue

The Training HUB Premises: BLD #5, Sq. 1181 – Sheraton Heliopolis, Cairo, Egypt.

Registration and Payment

  • Open Training Facilities/Course Registration and fill your registration form.
  • Course fees include material, lunch, 2 coffee breaks and certificate.
  • Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
  • Your registration is confirmed only after course payment
  • Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.

For More Information

Phone: 02 22907369 / 22909369

Mobile: 01280720167- 01280653407