Roles:
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
Creates and/or acquires training procedure manuals, guides, and course materials.
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Assesses training materials prepared by instructors.
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development.
Prepares and implements training budget; maintains records and reports of expenses.
Performs other related duties as required.

Required Skills/Abilities:
Perfect in the English language written and spoken
Excellent computer skills
Excellent verbal and written communication skills.
Strong presentation skills.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Extremely proficient with Microsoft Office Suite and related program software.