Program Overview

The WOW Service training is designed to provide the foundation for quality customer service and focuses on building life-long customer relationships strategies while increasing the know

Program Content

  • What is Customer Service
  • Why the Customer is Important?
  • What Type of Customer
  • How to communicate with Buyer?
  • What do we mean by the term ‘customer service’?
  • What is a complaint?
  • Why do customers complain
  • The customer behavior’s
  • Exercises dealing with angry customers
  • Dealing with Different type of customers
  • Dealing with Angry Customer
  • Listening Skills
  • Effective customer service player
  • The two dimensions of quality customer service (procedure – personal)
  • Customer service provider treats
  • Level of loyalties & acceptance
  • Recipient normal reactions to complaints
  • Steps of complaints handling
  • A proactive view of customer complaints
  • Complaints – difference between a complaint and a suggestion – eliminating the ‘but’
  • Factors which could add value to the customer service
  • Fundamental principles for delivering good customer service
  • Complaints restraining techniques
  • Appling knowledge
  • Relationship learning
  • Customer expectations
  • Using questions & right wording
  • Analyzing complaints
  • Customer’s complaint types
  • What is CRM
  • Managing Your Customer Service/Sales Profile
  • Role plays & Exercises

Program Benefits

  • Upon completion of this course participants will be able to:
  • Identify with customer complaints and know how to analyze them
  • Adopted a consistent, professional style when speaking with customers.
  • Developed skills in engaging with customers and handling their enquiries effectively
  • Listened effectively, asked questions and summarized to respond fully to a customer request
  • Identified ways they can add value to customer relationships and exceed expectations
  • Practiced how to turn customer service disappointment into a positive experience

Who Should Attend

  • Newcomers to customer service department
  • Employees working within the Customer Service department.

Course Duration

2 Days

Registration Deadline

Three days before the course date.

Registration and Payment

  • Open www.thetraining-hub.com/ Training Facilities/Course Registration and fill your registration form.
  •  Course fees include material, lunch, 2 coffee breaks and certificate.
  •   Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
  •  Your registration is confirmed only after course payment
  • Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.
For More Information

Phone: 02 22907369 / 22909369

Mobile: 01280720167- 01280653407

Email: info@thetraining-hub.com

www.thetraining-hub.com

  Upcoming Courses

May 2024
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