Program Overview
The WOW Service training is designed to provide the foundation for quality customer service and focuses on building life-long customer relationships strategies while increasing the know
Program Content
- What is Customer Service
- Why the Customer is Important?
- What Type of Customer
- How to communicate with Buyer?
- What do we mean by the term ‘customer service’?
- What is a complaint?
- Why do customers complain
- The customer behavior’s
- Exercises dealing with angry customers
- Dealing with Different type of customers
- Dealing with Angry Customer
- Listening Skills
- Effective customer service player
- The two dimensions of quality customer service (procedure – personal)
- Customer service provider treats
- Level of loyalties & acceptance
- Recipient normal reactions to complaints
- Steps of complaints handling
- A proactive view of customer complaints
- Complaints – difference between a complaint and a suggestion – eliminating the ‘but’
- Factors which could add value to the customer service
- Fundamental principles for delivering good customer service
- Complaints restraining techniques
- Appling knowledge
- Relationship learning
- Customer expectations
- Using questions & right wording
- Analyzing complaints
- Customer’s complaint types
- What is CRM
- Managing Your Customer Service/Sales Profile
- Role plays & Exercises
Program Benefits
- Upon completion of this course participants will be able to:
- Identify with customer complaints and know how to analyze them
- Adopted a consistent, professional style when speaking with customers.
- Developed skills in engaging with customers and handling their enquiries effectively
- Listened effectively, asked questions and summarized to respond fully to a customer request
- Identified ways they can add value to customer relationships and exceed expectations
- Practiced how to turn customer service disappointment into a positive experience
Who Should Attend
- Newcomers to customer service department
- Employees working within the Customer Service department.
Course Duration
2 Days
Registration Deadline
Three days before the course date.
Registration and Payment
- Open www.thetraining-hub.com/ Training Facilities/Course Registration and fill your registration form.
- Course fees include material, lunch, 2 coffee breaks and certificate.
- Payment by cheque in The Training HUB’s name, cash to our address or by bank transfer.
- Your registration is confirmed only after course payment
- Payment is non-refundable; however, participant can be substituted or can attend next confirmed round of the same course or another course.
For More Information
Phone: 02 22907369 / 22909369
Mobile: 01280720167- 01280653407
Email: info@thetraining-hub.com
Upcoming Courses