Program Overview This program is designed to help you create content that breaks through to employees, candidates and the community, while telling the story of your brand and marketing it. Enabling you to write a job ad with marketing goals. Program Content Content is a […]
Program Overview It costs more to get new customers than it does to keep the ones you have. So, you must nurture and care for your customers. You need to make your customers happy and this is difficult in now days tough time where customer […]
Program Overview All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. The average business loses around 20% of its customers annually, simply by […]
Program Overview This program is designed to show participants how to deal with complaints, and how to handle negative feedback in a positive way. Participants will get a holistic view of customer complaint management from the customer’s perspective in addition to the knowledge and skills […]
Program Overview The Customer Service course provides the basic and advanced rules that enable you to deliver high-quality customer service and focuses on building long-term relationships with customers by developing effective customer service strategies. The Customer Service course also provides interactive scenarios that enable us […]
Program Overview Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. Program Content Customer loyalty Customer loyalty Discussing the benefits of customer loyalty Creating loyal customers Market intelligence enterprise Identifying marketing tiers Discussing the goals of an MIE CRM basics Customer information […]
Program Overview The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma Green Belt. The Green Belt body of knowledge includes techniques for both quantitative and non-quantitative analysis, as […]
Program Overview The purpose is to enrich your writing skills especially how to write effective correspondence as a means of business communication. Going through various application and writing activities to improve your writing style and tone, developing efficient writing habits, and implementing the “Email Netiquette”. […]
Program Overview All organizations face uncertainty in meeting their objectives. Risk Management is a systematic framework and process for maximizing those areas where outcomes can be controlled while minimizing those that cannot be predicted, and over which control cannot be exercised. The new version of […]
Program Overview The ISO 45001:2018 standard is applicable to companies of any size but is especially relevant to companies with a large workforce, manual and heavy work tasks, and/or high-risk work environments. Targeting the health and safety of employees proves that you are actively working […]