Digital Marketing Diploma

Diploma Overview Discussing the most popular online channels used by the targeted customers in order to reach potential internet customers, and how to create an integrated online marketing plan putting into consideration the popular online channels used by each country internet users that will help […]

Marketing Pricing

Program Overview Pricing is one of the most important tools in the marketing planning and tactics to achieve the strategic objectives of service organizations. Speaking about pricing without offering the best value to the customer is becoming an important cornerstone in achieving the marketing goals […]

Innovation in Marketing

Program Overview Innovation is very crucial now for marketing experts and staff to be embedded in their DNA business performance and mentality, the fierce competition and customer demanding for new products and service make it inevitable not to be innovative. Program Content Intro & course […]

Content Marketing

Program Overview This program is designed to help you create content that breaks through to employees, candidates and the community, while telling the story of your brand and marketing it. Enabling you to write a job ad with marketing goals. Program Content Content is a […]

New Techniques For Retention

Program Overview All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. The average business loses around 20% of its customers annually, simply by […]

Effective Complaint Handling

Program Overview This program is designed to show participants how to deal with complaints, and how to handle negative feedback in a positive way. Participants will get a holistic view of customer complaint management from the customer’s perspective in addition to the knowledge and skills […]

Customers Base Management

Program Overview The Customer Service course provides the basic and advanced rules that enable you to deliver high-quality customer service and focuses on building long-term relationships with customers by developing effective customer service strategies. The Customer Service course also provides interactive scenarios that enable us […]

Customer Relationship Management

Program Overview Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. Program Content Customer loyalty Customer loyalty Discussing the benefits of customer loyalty Creating loyal customers Market intelligence enterprise Identifying marketing tiers Discussing the goals of an MIE CRM basics Customer information […]

Six Sigma – Green Belt

Program Overview  The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma Green Belt. The Green Belt body of knowledge includes techniques for both quantitative and non-quantitative analysis, as […]